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Refund Policy

It is crucial to thoroughly read and comprehend the refund policies to fully understand the privileges and limitations governed by Nexus Policies. Refunds are offered only in special cases and under specified conditions, detailed as follows:
Nexus provides a 100% refund on all its services; however, it is not an unconditional 100% refund, and certain conditions still apply.
Nexus’ refund policy will be void if:
We require 100% advance payment for all services listed on the website. The client is responsible for covering all transaction charges and applicable taxes.
  • You have selected a special or custom package.
  • You have requested revisions beyond the initial concepts.
  • The customer has been unresponsive or not contacted for more than 2 weeks without notice.
  • The customer has been unresponsive or not contacted for more than 2 weeks without notice.
  • The project is put on hold at the customer’s request, voiding the refund.
  • Company policies have been violated.
  • The creative brief lacks the required information from the client.
  • The business is closing or undergoing a name or business change.
  • Reasons such as ‘change of mind’ or ‘disagreement with a partner’, or other reasons unrelated to the service provided will not be eligible for a refund under any circumstances.
  • Once a client has accepted multiple sets of revisions (for any services), a refund will not be applicable.
  • The customer is entitled to a 100% refund before our writers/editors commence work on the project.

Term Of Use Of This Website

Any project requirements will be thoroughly discussed with clients prior to the commencement of a project. Service-level disputes will be resolved based on the agreed terms and requirements established at the outset of the project, in accordance with these terms and conditions and reasonable business practices.
  • The information provided on our website, including but not limited to the services offered by the company, does not constitute any advice, certifications, guarantees, or warranties.
  • The company, its affiliates, associates, or employees shall not be held responsible for any loss or damage that may arise to any person from any inadvertent error in the information contained on this website.
  • The company, its affiliates, and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft, destruction, or unauthorized access to, alteration of, or use of the information contained on the website.
  • By accessing or using the website and its services, you agree to defend, indemnify, and hold harmless the company and its subsidiaries, affiliates, officers, agents, and employees from any claims, liabilities, damages, losses, and expenses arising out of or in connection with (i) your access to or use of the website and its services; (ii) your violation of these Terms of Use; (iii) your violation of any third-party rights, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right.
  • This Agreement or your use of this Site does not establish any joint venture, partnership, employment, or agency relationship between you and the company.

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