Nexus Soft Technologies does not charge any credit/debit card without customer authorization. Customers always pay through payment links generated by our merchant system, and we do not support any fraudulent activities.
For customers claiming non-receipt of product while the project is still in progress:
Any delivery delays caused by customer-requested changes to project requirements will void original delivery timelines
As stated in our Terms & Conditions, “Change of Requirements” may affect both timeline and project cost
If the customer wishes to cancel, they must submit a formal cancellation request with valid reason
Our QA team will review each case and may offer partial refunds per our published policies
We cannot process claims for unacceptable products/services without prior customer approval
Once a design is approved, customers cannot later claim it as unacceptable
We provide unlimited revisions to resolve any customer concerns
Our team will recreate designs from scratch if necessary to ensure satisfaction
Full reimbursement claims for “unacceptable” products will not be honored given our revision policy
Note: We deliver digital products only (no physical/hard copies)
Services may be redone within a limited timeframe if satisfaction isn’t achieved
Customers may only claim unprocessed credits if:
Refund was officially committed in writing by our Billing or Customer Care team
The refund was not processed within the promised timeframe
We do not accommodate “change of mind” disputes after resources have been committed
Our company prioritizes maintaining our reputation and will work to resolve legitimate disputes
We offer fair refund resolutions when valid disputes arise between Nexus Soft Technologies and customers
For any dispute resolution inquiries, please contact us at:
Email: [email protected]
Phone: (415) 278-7622
All dispute resolutions will be handled according to our published Terms & Conditions and Refund Policy.
